Waipuna Hospice moves to Alert Level Two
As you may be aware, the Bay of Plenty is now in Alert Level Two. We take the health and safety of our patients, visitors, and staff very seriously at Waipuna Hospice, so we are taking steps to ensure everyone’s wellbeing.
As the global pandemic continues and should the situation across our country change we want to reassure you that we are equipped to change levels quickly and efficiently if that is needed to ensure safety of our patients, family/whānau, staff and the wider community.
At Alert Level Two You Can Expect:
- Face coverings will be mandatory when visiting Waipuna Hospice, our charity shops, and our Depot.
- Our Day Programme will be cancelled until we return to level one.
- Face to face and onsite support activities such as counselling and bereavement support groups will be postponed.
- The opportunity for online/telemedicine consultations will be encouraged by our staff.
- A new visitor policy for anyone wanting to visit our Inpatient Unit will be in place during level two. Please ring our IPU reception on 07 552 4380 before your visit.
- Patients can only have up to one visitor/support person, at any time, and restrictions may apply to the daily number of visitors. Visiting hours will also be reduced to 10:00am – 7:00pm.
- All visitors must sign in, go directly to the patient’s room, and maintain a physical distance of 2 metres from staff, and any other people who are on the Hospice site.
- Our team will continue checking with patients to identify if they have been exposed to anyone known to have Covid-19, visited a high-risk area, or to be experiencing symptoms. If they have, our team will be required to wear full Personal Protective Equipment. At a minimum, our staff will always be wearing a mask.
- Our staff to continue implementing strict infection control guidelines.
- Our Charity Shops and Depot will reopen to the public while adhering to the government’s advice around social distancing, mask use, and sanitisation.
- Some volunteer services will resume, however not all. Our volunteer team will be in direct contact with you regarding your volunteer role, but please call 07 552 4380 ext. 315 if you have any questions.
- As per government advice, please continue to contact trace. Our Covid-19 Tracing App QR codes will remain displayed and we encourage you to either use those or sign in using the paper forms. We have developed a Visitor Tracing and Contact Details Form to make contact tracing even easier for our patients and their families/whānau.
We recognise that Covid-19 has created unique challenges for patients and their family/whānau and we would like to encourage you to access the services of our Family Support Team who offer social work, counselling, chaplaincy and cultural support.