For Waipuna Hospice, the protection of our patients, their families, our volunteers, staff and the wider community is paramount.

For the foreseeable future, we will be taking a precautionary approach to work and engagement with our community as the Government’s COVID-19 Protection Framework and associated requirements are rolled out.

This means that we will be asking people to adhere to the following requests when required, e.g. visiting our site or attending an outpatient appointment.

  • Sign in using our displayed COVID-19 Tracing App QR codes or the supplied paper tracing forms
  • Wear a mask
  • Sanitise regularly
  • Answer any screening questions our staff ask, such as ‘Do you have flu-like symptoms, fever, or acute respiratory illness? Have you been in a location of interest?
  • Provide proof of vaccination status if required
  • Maintain a physical distance of 1m from staff, and any other people on site

This information is subject to change, for the most up to date information please call 07 552 4380.

For further information relating to the following Waipuna Hospice service or departments, please see below.

Our Inpatient Unit (IPU) will continue to remain open during Orange, however, we ask that all visitors call us before visiting on 07 552 4380.

Within the traffic light system, we have altered our visiting hours to between the hours of 10.00am and 7.00pm.

The limit on visitors is two per patient at any one time – this will assist us to ensure the safety of everyone at Waipuna Hospice. Should the support person also be a ‘vulnerable’ person (>70’s or immunosuppressed), only that person may visit unless there is agreement from the IPU Manager and/or Medical Director. Only one person can stay overnight at a time.

We continue to ask the following questions if you are planning to visit Waipuna Hospice:

  • Are you are at risk of having COVID-19?
  • Have you been in close physical contact with someone who is suspected of or is a confirmed case of COVID-19?
  • Do you have flu-like symptoms, fever, or acute respiratory illness?
  • Have you been to a location of interest?

If you are planning to visit the Inpatient Unit and have answered YES to any of the above – DO NOT ENTER THE HOSPICE BUILDINGS – please call us on 07 552 4380 for advice and support.

When you are visiting Waipuna, we ask that visitors please maintain a physical distance of 1m from staff, and any other people who are on site.

Masks must be worn when staff are present, or in areas other than the patient room.

After the sign-in process, visitors must go directly to the patient’s room. There will be limited access to other parts of the building, i.e. kitchen, lounges, public toilets etc. Please ask staff.

All visitors must use hand sanitiser on arrival and on departure.

All visitors will be asked to sign in, complete screening questions and agree to the terms of visiting. Please note that if required, this information will be used for contact tracing purposes. If these visitors/support people leave the site, they must complete the sign-in process once again.

Visitors will be asked for evidence of vaccination status, and if not vaccinated a negative COVID-19 test within-72 hours before their visits may be required. Waipuna Hospice will identify ways to enable visiting by unvaccinated family members (e.g. visiting outside the rooms), other measures will be identified on a risk assessment basis.

We understand the impact this may have for families/whānau wanting to be together at what we understand is a very difficult time. Staff will be happy to discuss this further with family/whānau members.

Patients admitted to IPU from other health providers (or out of the region) will require a COVID-19 screen as per the new protection framework facility screening tool and a negative COVID-19 swab.

Patients admitted to IPU from the community (own home) to IPU will require a COVID-19 screen & assessment.

Waipuna Hospice education services will be reviewed on a case-by-case basis during Orange. For those events that do go ahead, added precautions will be in place to ensure a safe environment. We will contact you prior to your education session with further information. Please be aware that our education series will be affected if alert levels escalate. We will provide updates as they develop. Please note that any onsite participants must be vaccinated against COVID-19, allow for 1m distancing, and wear a mask.

If our clinical staff contact you for an outpatient appointment during Orange they will check in with you to clarify your circumstances, as well as identify if you have been exposed to anyone known to have COVID-19 or are experiencing symptoms. This is to ensure we reduce any risks to our patient’s, their whānau, our staff, and the wider community. Telehealth options may be available for outpatient clinics.

Waipuna Hospice family support services will continue to operate during Orange, including face to face and onsite support activities such as counselling. You will be contacted by our staff before any on-site visit and asked a series of pre-screening questions. Masks are mandatory whilst visiting Waipuna Hospice. As per government advice, please continue to contact trace.

If a member of our Family Support Team is planning to visit you during Orange they will check in with you before a visit to clarify your circumstances, as well as identify if you have been exposed to anyone known to have COVID-19 or are experiencing symptoms. This is to ensure we reduce any risks to our patient’s, their whānau, our staff, and the wider community. Our staff will be wearing a mask for your protection.

All volunteers coming onto the Te Puna site and into patient homes must sign in, wear a facemask, and be fully vaccinated.

If you have any further questions please don’t hesitate to call us on 07 552 4380.